FAQ

Catering Inquiries

1. What is a Mini Party?

A Mini Party is recommended for under 30 Pax and minimum order of 15 Pax. Food will be served in disposable food tray boxes with clear film and disposable wares will be provided. Tables & warmers are not provided.

2. What is a Regular Buffet?

A Regular Buffet is recommended for 30 Pax and above. We recommend it for any occasion’s celebration.

3. Are warmer, cutleries & table provided?

Yes, Full table set-up with standard rectangular warmers, table cloth with skirting (maroon-red) and table ware (stainless steel cutlery, melamine plate, glasses & serviettes) will be provided for buffet menu with helper service only. Disposable wares will be provided for take-away menu only. Cutleries are provided 1:1 based on exact no. of guests based on your order.

4. Can we request disposable plate, cutlery & cup beside Take-away Menu?

Yes, it will have additional charges Rof M1.50 for full set table ware (disposable plate, cutlery, cup & serviette).

5. What is the standard colour for table skirting & table cloth?

The standard colour for table skirting is maroon-red. We have red/cream/white/pink options for table cloth colour.

6. Can change the colour for table skirting?

Yes, we only have medium blue & maroon-red colour. If other colours than these, we have to request from rental supplier & 1 piece (2ft), RM45.00.

7. Can change the standard rectangular warmer to other options?

Yes, please inform HH for request.

8. Are additional warmers available?

Additional warmers are not available.

9. Are takeaway boxes / container provided for leftover food?

No. We do not provide takeaway boxes or containers but we do provide clear plastic bag & elastic rubber bands. For quality & safe consumption, do not keep food under room temperature for more than 4 hours.

10. Are table decorations provided?

All complete buffet set up includes a medium-sized silk flower centerpiece. Creative thematic set up services are available at an additional price.

11. Are service staff provided?

Yes, our service staff have 3 types, Service Crew (Buffet Service) | Setup Crew (Setup Service) | Butler (Tray Service)

12. Do you remove the trash from the venue?

Yes, our service staff conducts this service as well.

13. What is portion of the food provided like?

We pride ourselves for using only quality ingredients and our servings cater to the exact no. of guests based on your order. As good food runs out fast, we encourage you to order an extra 10% to act as a buffer for your guests.

14. Are vegetarian meals available?

Vegetarian packet meals are available at RM12.00 per set. Alternatively, you may change some of the dishes in the buffet to vegetarian options.

15. Can order buffet less than 30 Pax come with buffet setup?

Yes, but we have surcharge RM3.00 per guest. Example: 20 guests x RM3.00 = RM60.00 (surcharge), Please submit the order and written the request pax under the note.

16. Can additional Live Station together with Buffet Menu?

Yes, the min order for live station is 50 Pax and above, if below 50 guests’ surcharge RM3.00 per guest. Please submit the order and written the request pax under the note.

17. Can order buffet come with buffet setup without Setup Crew (Setup Service)?

No, our Setup Crew will do for the Setup arrangement, deliver food, collect all & remove trash after the event and it to prevent any missing items after the event.

Delivery

1. Can I do self-collection?

Yes, self-collection is available at No. 92, Jalan SS 24/2, Taman Megah, Petaling Jaya 47301 Selangor.

2. Do you deliver on Public Holiday?

Yes, we deliver every day.

3. What is the delivery charge?

Kindly refer price list below:

Area
1 Trip (RM)
2 Trips (RM)
3 Trips (RM)
Take-Away (RM)
Subang Jaya Area, Petaling Jaya Area
60.00
80.00
100.00
40.00
Kuala Lumpur Area, Sri Petaling, Puchong, Bukit Jalil
70.00
80.00
100.00
50.00
Ampang, Cheras, Gombak
80.00
100.00
120.00
60.00
Shah Alam, Ara Damansara, Setia Alam, Klang, Sungai Buloh, Rawang
90.00
100.00
120.00
60.00
Cyberjaya, Putrajaya, Kajang
150.00
165.00
180.00
70.00

Handling Charges for Apartment, Condo, Shopping Complex +RM120 (Without Lift Landing)

4. What is your delivery time?

We will delivery Buffet order 1 hour early from eating time and our service crew will do all the setup. Takeaway order, ½ hour early from eating time.

5. Can I extend the eating time for the buffet?

Yes, the charges for 1-hour extension available at a surcharge of RM10.00/hour and to be paid straight to the HH crews at the end of the function. However, extension of eating time is not recommended as HH advises for food to be best consumed within 4 hours.

Canopy / Furniture Rental

1. Do you supply rental without food order?

No, Canopy or Furniture Rental have to come with food order.

2. Why is the rental transportation being different?

Our Canopy / Furniture Rental is a partnership with external supplier, so it will have additional charges for transportation from the supplier.

Area
Rental with Canopy (RM)
Rental without Canopy (RM)
Subang Jaya Area, Petaling Jaya Area
90.00
160.00
Kuala Lumpur Area, Sri Petaling, Puchong, Bukit Jalil
100.00
170.00
Ampang, Cheras, Gombak
100.00
180.00
Shah Alam, Ara Damansara, Setia Alam, Klang, Sungai Buloh, Rawang
140.00
190.00
Cyberjaya, Putrajaya, Kajang
140.00
190.00
Handling Charges for Apartment, Condo, Shopping Complex +RM120 (Without Lift Landing)

3. When does the rental supplier deliver for setup / collect back?

Once the order is confirmed along with the received 50% deposit, HH will order from rental supplier and rental supplier will call to arrange a schedule. Please note if any delay or any damage/ cleanliness of table / table cloth/ plastic chair is not under HH responsible.

Ordering Payment

1. How can I place an order?

a) WhatsApp: 016-258 9188
b) Online We have 2 types of Catering Method, Serve On Site and Take-Away for all menu. Sign Up Account → Select Menu → Select Catering Method → Add-on Services (Please note down your additional request) → Provide Details → Submit (Available for Serve On Site & Take-Away) / Proceed order w Payment (Bento Menu only)

2. How do I know if my online order is processed?

An autoreply e-mail will be sent after submission of your online order and our sales consultant will contact you within 48 hours to confirm your order. An order confirmation will be sent thereafter.

3. How many days in advance do I need to place an order?

Orders have to be placed 3 days in advance.

4. How can I make payment?

HH Catering accepts payment methods like Credit Cards, Debit Cards, Cheque & Online Banking only. Note that 50% deposit payment 2 working days prior to the event is required. A 2% administrative charge on top of the total bill is applicable for Credit & Debit Cards payments.

5. Can I cancel my order after payment has been made?

Yes. However, 50% invoice amount will be applicable for cancellation of orders after payment has been made.

6. Can I make any last-minute changes to my order?

Any changes must be made 2 working days prior to event date.